Updates to Online Returns and Exchanges for Orders placed on or after June 1, 2019 – See Below
These are the terms and conditions (“Sale Terms”) that apply when you purchase merchandise, gift cards, and/or e-gift cards from the I Am Prissy Products® (I AM PRISSY PRODUCTS®) Website. If you placed an order for merchandise and at least one of the following situations applies to you, then you are confirming your acceptance of and agreement to be bound by these Sale Terms: (i) you placed an order via I Am Prissy Products® .com (desktop or mobile); (ii) you placed an order via the Pickup in Store feature (i.e. you placed an online order to be picked up in a store) offered on I Am Prissy Products® .com; (iii) you placed an online order while in an I AM PRISSY PRODUCTS and the order is to be fulfilled via shipment (iv) you placed an order via the I AM PRISSY PRODUCTS® mobile app; (v) you placed an order via an I AM PRISSY PRODUCTS® microsite; or (vi) you placed an order via the telephone. For the remainder of these Sale Terms, any order that matches at least one of situations (i) through (vi) listed previously may be referred to as an order that was purchased from the I AM PRISSY PRODUCTS® “Website.”
If you placed an online order while in a I AM PRISSY PRODUCTS® store located in the United States and the order will be fulfilled via shipment, then you may retrieve a copy of these Sale Terms by visiting IAMPRISSY.COM.
Merchandise purchased in store is subject to the store’s return policy.
Due to the fact that these Sale Terms are subject to change at any moment, please review and then save a copy of these Sale Terms for your personal records prior to your placement of each order. If you have questions in regard to these Sale Terms and/or any aspect of your order, then please contact the I AM PRISSY PRODUCTS® Customer Service Department by email at admin@IamPrissy.com.
Order and Acceptance
- Each part of an order that you submit to I AM PRISSY PRODUCTS® constitutes an offer to make a purchase. If you have placed your order through the I AM PRISSY PRODUCTS® Website, then, after I AM PRISSY PRODUCTS® receives your order, you will receive an email from I AM PRISSY PRODUCTS® confirming receipt of your order (usually in minutes). If you do not receive an email from I AM PRISSY PRODUCTS® confirming receipt of an order that you placed, please contact the I AM PRISSY PRODUCTS® Customer Service Department at the contact information provided above before you attempt resubmit for the same order. Please note that I AM PRISSY PRODUCTS® ‘s confirmation of receipt of your order does not equate to I AM PRISSY PRODUCTS® ‘s acceptance of your order.
- I AM PRISSY PRODUCTS® is not deemed to have accepted any part of your order until the requested item(s) has/have been shipped and I AM PRISSY PRODUCTS® has sent a Shipment Confirmation Email or a Ready for Pickup Email.
- If I AM PRISSY PRODUCTS® rejects your order due to an error in pricing and/or other information, then I AM PRISSY PRODUCTS® will notify you at the email address that you have provided. Once the error has been corrected, I AM PRISSY PRODUCTS® will ask you whether or not you would like to re-submit your order. If I AM PRISSY PRODUCTS® has notified you that your order has been accepted by sending you a Shipment Confirmation Email or a Ready for Pickup Email, then you will not be required to pay a price that is greater than the order total that is listed in the email. If I AM PRISSY PRODUCTS® has distributed merchandise that is different from the description of the relevant merchandise (as displayed on the I AM PRISSY PRODUCTS® Website at the time at which you placed your order), then you may request a return or an exchange. For additional details, please review the I AM PRISSY PRODUCTS Returns and Exchanges Policy outlined below.
Although it is unlikely that I AM PRISSY PRODUCTS® would refuse to accept an order, I AM PRISSY PRODUCTS® reserves the right to deny any order for any reason, including where the following situations arise:
Error(s) in Billing, Payment, and/or Shipping Information
Some orders cannot be processed due to erroneous information that you have provided, which includes, but is not limited to:
- Incorrect credit card or debit card number, expiration date, and/or security value.
- Other incorrect information regarding payment types.
- Incorrect billing information (e.g. when you provide billing information that is inconsistent with the billing information that your financial institution has on record).
- Insufficient or incorrect information regarding your shipping address (e.g. street address, city, state, zip or postal code, etc.).
- Suspected fraudulent information.
Delayed Shipment or Unavailability of Merchandise
If an item of merchandise is delayed out of the I AM PRISSY PRODUCTS® fulfillment center or becomes unavailable, or if there is an error on the I AM PRISSY PRODUCTS® Website pertaining to the order (e.g. an error pertaining to the price and/or description of merchandise), then I AM PRISSY PRODUCTS® may cancel the order. If this occurs, then I AM PRISSY PRODUCTS® will contact you so that you are aware of the situation.
Reshipping of Merchandise
I AM PRISSY PRODUCTS® ‘s policies do not allow merchandise to be reshipped in any way. Any order that is being shipped to a “Freight Forwarding Company” will not be accepted. A complete listing of countries to which I AM PRISSY PRODUCTS® ships can be accessed on the Shipping & Handling page.
Resale of Merchandise
I AM PRISSY PRODUCTS® is a private label brand. In order to protect I AM PRISSY PRODUCTS® ‘s intellectual property rights, any suspected resale of merchandise for personal and/or business profit is strictly prohibited. I AM PRISSY PRODUCTS® will not accept any order that is deemed to possess characteristics of reselling. I AM PRISSY PRODUCTS® reserves the right to cancel any subsequent order from a customer who has been suspected of reselling.
Previous Fraudulent Order History
I AM PRISSY PRODUCTS® may refuse to accept any order if fraudulent activity is suspected. I AM PRISSY PRODUCTS® may refuse to process any subsequent order from a customer who has a history of placing fraudulent orders. I AM PRISSY PRODUCTS® may refuse any order that is connected with a previous credit card dispute.
Gift Wrap Service
The Gift Wrap service is not available.
Engagement With I AM PRISSY PRODUCTS®
I AM PRISSY PRODUCTS® (collectively the “Company”) reserve the right to block from receiving marketing communications and/or the right to remove and/or unsubscribe from all Company platforms any email address, phone number, and/or mailing address that is associated with a customer who has been determined by the Company to possess characteristics of reselling and/or a customer order that has been determined by the Company to be fraudulent. Company platforms affected by such removal and/or unsubscriptions include, but are not limited to: (i) any of the Company’s online accounts; (ii) promotional club memberships; (iii) email marketing lists; (iv) text messaging programs; and/or (v) direct mailing lists. In addition, affected customers may be prohibited from accessing and/or registering for each of the aforementioned platforms in the future.
Returns and Exchanges
If you are not satisfied with your purchase, return it to us for a refund or exchange subject to the following terms:
- For orders placed on or after May 1, 2019, to receive a full refund to the original payment method, the merchandise must be returned within 15 days of the order shipment date. If there are multiple shipments in an order, then merchandise must be returned within 15 days from the date of the last shipment. The 15-day return period will be applied to the different return methods as follows:
- Return using email method by emailing admin@IamPrissy.com process: return must be initiated within 15 days of the ship date.
- Merchandise returned after the 15-day return period will not be permissible for an exchange and or refund.
- To return or exchange your merchandise online, email admin@IamPrissy.com: return must be initiated within 15 days of the ship date page to start your return now. Upon submitting your email, you will receive a return label via email. A fee of $9.95 will be deducted from your refund to use this label. Drop off your return at a local post office, and your refund or exchange will be processed as soon as I AM Prissy Products® has confirmed receipt of your return.
Whether you want to return or exchange, you can send your merchandise back to us at:
I AM Prissy Products® Returns Department
P.O. Box 282
If you are exchanging, be sure to include the Full Item Name, Size and Color for each new item on the original invoice. Please note that merchandise may not be in stock, and/or merchandise may not be available.
If you choose your own carrier you will be responsible for return shipping costs.
Once we process your return, you will receive an email notification regarding your refund.
Exchanges not submitted via email and sent to the returns department address listed above are only processed should the shipping date be within 15 days of purchase; otherwise it will not be permissible for a refund and/or exchange. Merchandise that is in stock may not equate to an even exchange and there may be a price difference. Any difference in pricing for an exchange will be placed back on the credit card and/or a new merchandise credit will be issued if original payment was on a gift card or e-gift card.
Merchandise must be returned in its original individual packaging where applicable (e.g. fragrance, shoe, or accessory boxes, etc.). The Company holds the right to not accept any merchandise returned without its original packaging and/or if it is not within the same condition as original. No refunds or exchanges will be permitted.
We refund any merchandise in resalable condition with a copy of your original invoice to the original payment method or order confirmation to the original payment method (excludes PayPal and merchandise purchased via Order in Store and paid in cash) if mailed to the address listed above.
Quality of Your Merchandise
If you believe that your I AM PRISSY PRODUCTS® merchandise is faulty, damaged, or does not correspond to its description on our website, please email us at admin@IamPrissy.com.
Customer Initiated Order Cancellations and Changes
You may make changes to or cancel your order at any time prior to the packing of your order in the I AM PRISSY PRODUCTS® Distribution Center. To make changes to or cancel your order, please contact the I AM PRISSY PRODUCTS® Customer Service Department by email at Admin@IamPrissy.com.
If you placed your order via the I AM PRISSY PRODUCTS® Website and your order has already been packed, then you may request a return or an exchange in accordance with the I AM PRISSY PRODUCTS® Returns and Exchanges Policy (above). All sales of Gift Cards and E-Gift Cards are final. All sales of Gift Cards and E-Gift Cards are subject to the terms outlined in the “Gift Card Details” (found on the Gift Card page) and the “E-Gift Card Details” (found on the E-Gift Card page), respectively.
Merchandise on Backorder
Merchandise on backorder is temporarily out of stock. If I AM PRISSY PRODUCTS® is unable to ship any merchandise on backorder within thirty (30) days from the date on which you placed your order, then I AM PRISSY PRODUCTS® will notify you at the email address that you have provided. You will not be charged for merchandise on backorder until it has been shipped. The shipping and handling for each item in an order is distributed so that it is directly proportional to the cost of an item; you will not be charged in the applicable proportional amount until the respective item has been shipped. All items in an order will be shipped via the shipping service type that you selected when placing your order. The status of a backordered item will remain open in an order until: (i) the merchandise is in stock, I AM PRISSY PRODUCTS® has taken payment, and I AM PRISSY PRODUCTS® has shipped the merchandise; (ii) I AM PRISSY PRODUCTS® has contacted you to inform you that an item has been cancelled; or (iii) you contact I AM PRISSY PRODUCTS® for the purpose of making a change to or cancelling your order.
Prices and Payments
I AM PRISSY PRODUCTS® may vary the price of its merchandise at any time. After I AM PRISSY PRODUCTS® has accepted an order, I AM PRISSY PRODUCTS® will not alter the price (except for merchandise that is eligible for a price adjustment).
Orders That Will Be Shipped to the US and/or Canada
If you have ordered merchandise via the I AM PRISSY PRODUCTS® Website and I AM PRISSY PRODUCTS® has reduced the price of any item of merchandise (of the same color and size) in your order, then I AM PRISSY PRODUCTS® is happy to process a price adjustment for you. Please note that you may only do so within seven (7) days of the date on which you placed your order. I AM PRISSY PRODUCTS® offers price adjustments only for merchandise purchased at the full price. Each item that you purchase from I AM PRISSY PRODUCTS® is eligible for only one (1) price adjustment. In order to request a price adjustment, please contact the I AM PRISSY PRODUCTS® Customer Service Department by email at admin@IamPrissy.com. Please remember to include your order number and other details regarding the merchandise that you believe to be eligible for a price adjustment.
Payments by Credit Card
When you pay for an order using a credit card, I AM PRISSY PRODUCTS® reserves the right to request additional evidence of your billing information. Please note that all payments with a debit card will be processed in the form of credit. The charge for your order will appear on your credit card statement as “I AMPRISSYPRODUCTS.COM”. If you contest the validity and/or the amount of a charge pertaining to an order from I AM PRISSY PRODUCTS® and you believe it to be fraudulent, then please contact admin@IamPrissy.com.
I AM PRISSY PRODUCTS® will fully prosecute any fraudulent activity pertaining to the reversal of a valid charge for an order filed and delivered to the customer. In the event that your order has been cancelled, any “authorization hold” will drop off of your account within seven (7) to thirty (30) business days.
The charges for shipping and handling will depend on the value of your order, the country to which the merchandise is being shipped, and the delivery date that you requested. You may access a list of I AM PRISSY PRODUCTS’s shipping and handling charges and I AM PRISSY PRODUCTS’s terms of delivery on the Shipping & Handling page.
Limitation of Liability
- For purposes of this limitation of liability provision, “I AM PRISSY PRODUCTS®” includes not only I AM Prissy Products® but also its parents, subsidiaries, affiliates, predecessors, successors and assigns, and each of their respective officers, directors, employees and agents.
- You waive the ability to assert a claim against I AM PRISSY PRODUCTS® more than thirty (30) days after the first event or fact that gives rise to the claim.
- In no event shall I AM PRISSY PRODUCTS® be liable to you or to any third party for any indirect, incidental, or consequential damages (including but not limited to lost profits or business opportunities), regardless of the legal theory, regardless of whether such damages were foreseeable, and regardless of whether I AM PRISSY PRODUCTS® was advised of the possibility of such damages.
- Notwithstanding the foregoing, these limitations of liability shall not apply to injuries: (1) to the body or person; or (2) caused by I AM PRISSY PRODUCTS’s willful, malicious, reckless, or grossly negligent acts or omissions.
- These limitations of liability shall survive the termination of this agreement. Because the law regarding limitations of liability varies from state to state, these limitations of liability may not apply to you. Notice to New Jersey consumers: these limitations of liability apply in New Jersey.
Additional Terms and Resources
I AM PRISSY PRODUCTS® is located, and controls the I AM PRISSY PRODUCTS Website, from its offices located in the State of New Jersey. These Sale Terms shall be governed by the laws of the State of New Jersey, without giving effect to its conflict of laws provisions. These Sale Terms are not enforceable by any party other than I AM PRISSY PRODUCTS® and its customers. If any provision of these Sale Terms is determined to not be enforceable, then that particular term will be deleted, and all other terms will remain.
Questions / Contact Us
If you have any questions, comments or concerns regarding our sale terms, please email us at admin@IamPrissy.com.